Streaming | API Incident Details

Update timeline

1. investigating Apr 21, 2026, 09:52 AM UTC

   We are currently experiencing a partial outage in our Streaming API service, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

2. monitoring Apr 21, 2026, 10:49 AM UTC

   We are pleased to inform you that our engineering team has implemented a fix to resolve the partial outage in our Streaming API service. However, we are still closely monitoring the situation to ensure stable performance. We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

3. resolved Apr 21, 2026, 11:11 AM UTC

   We are happy to inform you that the partial outage in our Streaming API service has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We will also provide a detailed Root Cause Analysis (RCA) once it becomes available. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])