G-Core Labs incident
Cloud | Almaty Incident Details
Resolved after 1 hour 37 minutes, affecting Compute (Almaty) and Gcore Systems (Customer Portal), on September 30, 2026.
We are happy to inform you that the partial outage affecting Cloud operations in Almaty, which caused some Customer Portal actions to be temporarily unavailable, has been resolved. All services are now operating normally. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])
Affected components
Update timeline
- identified Sep 30, 2026, 11:50 AM UTC
We are currently experiencing a partial outage affecting Cloud operations in Almaty. Some actions in the Customer Portal may be temporarily unavailable, while existing instances remain up and running. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.
- resolved Sep 30, 2026, 01:28 PM UTC
We are happy to inform you that the partial outage affecting Cloud operations in Almaty, which caused some Customer Portal actions to be temporarily unavailable, has been resolved. All services are now operating normally. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])
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