Cloud | Luxembourg Incident Details

Update timeline

1. investigating Sep 15, 2026, 07:30 PM UTC

   We are currently experiencing a major outage in our Cloud VMs drives being in read-only or unavailalbe state, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution Thank you for your understanding and cooperation.

2. identified Sep 15, 2026, 08:12 PM UTC

   The root cause has been identified. We are continuing to work on a fix for this incident.

3. monitoring Sep 15, 2026, 08:35 PM UTC

   We implemented a fix and are currently monitoring the result.

4. resolved Sep 15, 2026, 08:56 PM UTC

   We are happy to inform you that the Major Cloud VM issue in Luxembourg has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])