Hosting | Santiago de Queretaro Incident Details

Update timeline

1. investigating Sep 11, 2026, 12:04 PM UTC

   We are currently experiencing a major outage in our Hosting service in Santiago de Queretaro, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution. Thank you for your understanding and cooperation.

2. identified Sep 11, 2026, 12:11 PM UTC

   We are currently experiencing an outage in our Hosting service in Santiago de Queretaro, which may result in unavailability for users up to 15 minutes. It is caused by urgent network equipment update. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

3. resolved Sep 11, 2026, 01:05 PM UTC

   We are happy to inform you that the a major outage in our Hosting service in Santiago de Queretaro has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])