Fusion Networks incident

Heavy Rain Affecting Service

Resolved after 19 hours 3 minutes, affecting Fusion Internet, on August 22, 2023.

resolved Aug 23, 2023, 02:29 PM UTC

Torrential rains passed and network operations resumed as expected. If you are still experiencing issues, please contact our support center at 801.821.4785 or by emailing [email protected]

Started
Aug 22, 2023, 07:25 PM UTC
Resolved
Aug 23, 2023, 02:29 PM UTC
Duration
19h 3m
Detected by Pingoru
Aug 22, 2023, 07:25 PM UTC

Affected components

Fusion Internet

Update timeline

  1. investigating Aug 22, 2023, 07:25 PM UTC

    Torrential rains are impacting services in Elk Ridge and Salem. Crews are monitoring the situation closely. As the torrential rain passes, service should resume. We will continue to post updates as service resumes.

  2. investigating Aug 22, 2023, 07:48 PM UTC

    As the rain passed, service has been restored and is functioning normally. Due to Hurricane Hillary, it looks like there are going to be additional pockets of torrential rain through the evening. Crews are going to continue to monitor the situation and post updates as we receive them.

  3. resolved Aug 23, 2023, 02:29 PM UTC

    Torrential rains passed and network operations resumed as expected. If you are still experiencing issues, please contact our support center at 801.821.4785 or by emailing [email protected]

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