Resolved after 2 hours 16 minutes, affecting ERP and Helpdesk (Zendesk) and 1 more, on May 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
ERPHelpdesk (Zendesk)WMS3PL IntegrationsInventory PlannerSearchREST APIFulfil Sync MQ (Remote printing)Asynchronous Tasks EnginePDF Generator
Update timeline
- investigating May 17, 2026, 06:53 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating May 17, 2026, 06:53 AM UTC
We are continuing to investigate this issue.
- identified May 17, 2026, 07:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 17, 2026, 08:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 17, 2026, 09:09 AM UTC
This incident has been resolved.
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