Fulfil.IO incident

Elevated API Errors

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on May 17, 2026 affecting ERP and Helpdesk (Zendesk) and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 06:53 AM UTC
Resolved
May 17, 2026, 09:09 AM UTC
Duration
2h 16m
Detected by Pingoru
May 17, 2026, 06:53 AM UTC

Affected components

ERPHelpdesk (Zendesk)WMS3PL IntegrationsInventory PlannerSearchREST APIFulfil Sync MQ (Remote printing)Asynchronous Tasks EnginePDF Generator

Update timeline

  1. investigating May 17, 2026, 06:53 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating May 17, 2026, 06:53 AM UTC

    We are continuing to investigate this issue.

  3. identified May 17, 2026, 07:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 17, 2026, 08:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 17, 2026, 09:09 AM UTC

    This incident has been resolved.