Investigating reports of users not being able to login

Update timeline

1. investigating Apr 20, 2021, 04:31 PM UTC

   We are currently investigating an issue where users are unable to login using the authentication service. No service impact to authenticated users.

2. identified Apr 20, 2021, 04:34 PM UTC

   Auth0, the authentication service provider has confirmed an outage [1] Please standby for further updates. [1] https://status.auth0.com/incidents/zvjzyc7912g5?u=1rdkmn4wqwdy

3. identified Apr 20, 2021, 05:10 PM UTC

   We have updated the authentication service to directly support google authentication. If your Fulfil login used a google account (gmail/company email using google apps), you can now use that to login. Authentication using email and password is not restored yet.

4. identified Apr 20, 2021, 06:28 PM UTC

   While we await Auth0 to resolve this incident, Fulfil users can now log in * via their work email if it is powered by Gmail * or by requesting a magic link that allows a password-less login This will ensure continued service availability until the Auth0 incident is resolved.

5. monitoring Apr 20, 2021, 06:56 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Apr 21, 2021, 12:25 AM UTC

   This incident has been resolved.