Resolved after 1 hour 21 minutes, affecting ERP and WMS and 1 more, on June 17, 2021.
A fix has been implemented and the database replica is now live. We are closely monitoring as affected instances are now reachable.
Affected components
Update timeline
- investigating Jun 17, 2021, 09:33 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jun 17, 2021, 09:42 PM UTC
We have identified that database cluster 13 is in a state of failover. Our engineers are working on a resolution.
- identified Jun 17, 2021, 09:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 17, 2021, 10:35 PM UTC
A fix has been implemented and the database replica is now live. We are closely monitoring as affected instances are now reachable.
- resolved Jun 17, 2021, 10:55 PM UTC
The incident has been resolved. All services are operating normally.
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