Resolved after 39 minutes, affecting PDF Generator, on November 26, 2021.
We have identified the root cause of the PDF generation service outage and it is related to one specific cluster. For affected merchants on this cluster, we will be moving them over to an alternative that will let PDF generation continue.
Affected components
Update timeline
- identified Nov 26, 2021, 05:47 PM UTC
We are currently investigating an issue related to only PDF printing. Please stand by for further updates as we have more information.
- identified Nov 26, 2021, 06:12 PM UTC
We have identified the root cause of the PDF generation service outage and it is related to one specific cluster. For affected merchants on this cluster, we will be moving them over to an alternative that will let PDF generation continue.
- resolved Nov 26, 2021, 06:26 PM UTC
The incident relating to PDF printing should now be resolved and operational.
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