Resolved after 1 hour 9 minutes, affecting Login service and SSO, on December 15, 2021.
The authentication service is back to normal. The 'magic links' have been turned off and you can now login with the standard workflow.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:36 PM UTC
We are investigating reports of the authentication service being unavailable for users.
- identified Dec 15, 2021, 03:37 PM UTC
We can now confirm that the authentication service is experiencing an issue and we will be falling back to using magic links to login. When you attempt to login, Fulfil will now send an email to you with a magic link that lets you login
- monitoring Dec 15, 2021, 03:40 PM UTC
You should also be able to log in with your Google account (if it matches the same email as your Fulfil login). Our authentication service provider (Auth0: https://status.auth0.com/) has confirmed that they are experiencing issues.
- resolved Dec 15, 2021, 04:46 PM UTC
The authentication service is back to normal. The 'magic links' have been turned off and you can now login with the standard workflow.
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