ftrack Outage History

ftrack had 5 outages in the last 2 years totaling 48h 11m of downtime — averaging 0.2 incidents per month.

There were 5 ftrack outages since September 29, 2025 totaling 48h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ftrack.com

Major February 6, 2026

Issues with email dleivery

Detected by Pingoru: Feb 06, 2026, 09:05 AM UTC
Resolved: Feb 06, 2026, 06:15 PM UTC
Duration: 9h 9m

Affected: Hosted applicationsmailgun APImailgun SMTPmailgun Outbound Delivery

Timeline · 4 updates

investigating Feb 06, 2026, 09:05 AM UTC

We are currently experiencing issues with emails not being delivered to some email domains. During this time, you might experience emails from ftrack not being delivered. If this is causing any access or operational issue to you, please reach out to support so we can work out a solution while the issue is being mitigated.
investigating Feb 06, 2026, 09:07 AM UTC

We are continuing to investigate this issue.
monitoring Feb 06, 2026, 09:31 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 06, 2026, 06:15 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Issues with processing events in US region

Detected by Pingoru: Feb 03, 2026, 02:14 PM UTC
Resolved: Feb 03, 2026, 04:48 PM UTC
Duration: 2h 34m

Affected: Hosted applications

Timeline · 4 updates

investigating Feb 03, 2026, 02:14 PM UTC

We are currently investigating this issue.
monitoring Feb 03, 2026, 02:43 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Feb 03, 2026, 02:43 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 03, 2026, 04:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Issue with new signups

Detected by Pingoru: Nov 18, 2025, 12:31 PM UTC
Resolved: Nov 18, 2025, 05:23 PM UTC
Duration: 4h 51m

Affected: Account page

Timeline · 3 updates

investigating Nov 18, 2025, 12:31 PM UTC

We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.
monitoring Nov 18, 2025, 01:01 PM UTC

A fix has been implemented so all new signups should be operational again. Please reach out to support if you have any issues.
resolved Nov 18, 2025, 05:23 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Video encoding issues

Detected by Pingoru: Oct 20, 2025, 01:38 PM UTC
Resolved: Oct 21, 2025, 05:53 AM UTC
Duration: 16h 14m

Affected: Media hosting & encoding

Timeline · 5 updates

investigating Oct 20, 2025, 01:38 PM UTC

We are investigating an issue with our 3rd party provider for video transcoding in ftrack. Affected regions are EU, US, ASIA
identified Oct 20, 2025, 01:45 PM UTC

The issue has been identified and a fix is on the way
monitoring Oct 20, 2025, 02:15 PM UTC

A fix to transcoding issue is being rolled out to all customers affected. This will impact all new transcoding jobs. Existing jobs that are stuck in "In progress" state are still affected by the issue. We will update on the status of these in the next hour.
monitoring Oct 20, 2025, 04:44 PM UTC

All workspaces have been updated with a fix that resolves transcoding issues for all newly submitted jobs. Jobs that are still stuck in "In progress" might still not be resolved.
resolved Oct 21, 2025, 05:53 AM UTC

Issues with video transcoding have been resolved. If you are still seeing any issues with transcoding and asset previews, please reach out to support.

Read the full incident report →

Minor September 29, 2025

Issue: Video Encoding & Uploading

Detected by Pingoru: Sep 29, 2025, 03:29 PM UTC
Resolved: Sep 30, 2025, 06:52 AM UTC
Duration: 15h 22m

Affected: Media hosting & encoding

Timeline · 3 updates

investigating Sep 29, 2025, 03:29 PM UTC

We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.
investigating Sep 29, 2025, 03:30 PM UTC

We are continuing to investigate this issue.
resolved Sep 30, 2025, 06:52 AM UTC

This incident has been resolved.

Read the full incident report →