ftrack experienced a major incident on February 6, 2026 affecting Hosted applications and mailgun API and 1 more component, lasting 9h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted applicationsmailgun APImailgun SMTPmailgun Outbound Delivery
Update timeline
- investigating Feb 06, 2026, 09:05 AM UTC
We are currently experiencing issues with emails not being delivered to some email domains. During this time, you might experience emails from ftrack not being delivered. If this is causing any access or operational issue to you, please reach out to support so we can work out a solution while the issue is being mitigated.
- investigating Feb 06, 2026, 09:07 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 06, 2026, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 06:15 PM UTC
This incident has been resolved.