ftrack incident

Issue with new signups

Minor Resolved View vendor source →

ftrack experienced a minor incident on November 18, 2025 affecting Account page, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:31 PM UTC
Resolved
Nov 18, 2025, 05:23 PM UTC
Duration
4h 51m
Detected by Pingoru
Nov 18, 2025, 12:31 PM UTC

Affected components

Account page

Update timeline

  1. investigating Nov 18, 2025, 12:31 PM UTC

    We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.

  2. monitoring Nov 18, 2025, 01:01 PM UTC

    A fix has been implemented so all new signups should be operational again. Please reach out to support if you have any issues.

  3. resolved Nov 18, 2025, 05:23 PM UTC

    This incident has been resolved.