ftrack experienced a minor incident on September 29, 2025 affecting Media hosting & encoding, lasting 15h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Media hosting & encoding
Update timeline
- investigating Sep 29, 2025, 03:29 PM UTC
We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.
- investigating Sep 29, 2025, 03:30 PM UTC
We are continuing to investigate this issue.
- resolved Sep 30, 2025, 06:52 AM UTC
This incident has been resolved.