FTAPI incident

Errors when sending Deliveries with Outlook Add-In (classic)

Major Ongoing View vendor source →

FTAPI is currently experiencing a major incident affecting FTAPI Cloud Systems, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 18, 2026, 06:29 AM UTC
Resolved
Ongoing
Duration
● 2h 45m
Detected by Pingoru
Jun 18, 2026, 06:29 AM UTC

Affected components

FTAPI Cloud Systems

Update timeline

  1. investigating Jun 18, 2026, 06:29 AM UTC

    We are currently investigating reports about error messages when trying to send Deliveries with the classic Outlook Add-In

  2. identified Jun 18, 2026, 06:39 AM UTC

    The issue is identified we will rollout fix in a few moments

  3. identified Jun 18, 2026, 07:24 AM UTC

    We have found a solution for the issue and are currently rolling it out to our customers. This may cause downtime of up to 5 minutes for individual customers. We apologize for the service disruption.

  4. identified Jun 18, 2026, 08:33 AM UTC

    We are still working on rolling out the fix to our customers and are expecting the issue to be resolved by 11:30 CEST.