FTAPI incident
Errors when sending Deliveries with Outlook Add-In (classic)
FTAPI experienced a major incident on June 18, 2026 affecting FTAPI Cloud Systems, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 06:29 AM UTC
We are currently investigating reports about error messages when trying to send Deliveries with the classic Outlook Add-In
- identified Jun 18, 2026, 06:39 AM UTC
The issue is identified we will rollout fix in a few moments
- identified Jun 18, 2026, 07:24 AM UTC
We have found a solution for the issue and are currently rolling it out to our customers. This may cause downtime of up to 5 minutes for individual customers. We apologize for the service disruption.
- identified Jun 18, 2026, 08:33 AM UTC
We are still working on rolling out the fix to our customers and are expecting the issue to be resolved by 11:30 CEST.
- identified Jun 18, 2026, 09:28 AM UTC
We have rolled out the fix for >95% of affected customers. The remaining 5% will be fixed with the next 20 minutes.
- monitoring Jun 18, 2026, 10:08 AM UTC
The fix has been implemented for all customers and we are monitoring to verify.
- resolved Jun 18, 2026, 10:24 AM UTC
This incident has been resolved.