Frontify Outage History
Frontify is up right nowPingoru has recorded 30 incidents for Frontify: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 71 (0%) |
Incidents, newest first
Minor July 24, 2026 Degraded Performance 1h 58m Frontify Enterprise Application - DataCenter EU
Started Jul 24, 2026, 12:05 PM UTC· resolved Jul 24, 2026, 02:04 PM UTC
- investigating Jul 24, 2026, 12:05 PM UTC
We are currently investigating performance issues that may result in slower than usual asset uploads or Library page loading. Our team is working to restore normal performance as quickly as possible.
- monitoring Jul 24, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 02:04 PM UTC
This incident has been resolved.
Notice March 12, 2026 Degraded Performance 33m Frontify SelfService Application - DataCenter US
Started Mar 12, 2026, 02:34 PM UTC· resolved Mar 12, 2026, 03:07 PM UTC
- identified Mar 12, 2026, 02:34 PM UTC
We are currently experiencing degraded performance on the Self-Service environment. Our team is actively investigating the root cause and working to restore stability as quickly as possible. At this stage, the impact is limited to the Self-Service environment; Enterprise customers remain operational.
- monitoring Mar 12, 2026, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 03:07 PM UTC
This incident has been resolved.
Minor January 13, 2026 Degraded Performance 13m Frontify Enterprise Application - DataCenter EU
Started Jan 13, 2026, 04:38 PM UTC· resolved Jan 13, 2026, 04:52 PM UTC
- investigating Jan 13, 2026, 04:38 PM UTC
We are currently experiencing degraded performance across the application and are investigating the issue.
- monitoring Jan 13, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2026, 04:52 PM UTC
This incident has been resolved.
Major October 20, 2025 Asset processing and delivery broken for some assets 16h 35m Frontify Enterprise Application - DataCenter US
Started Oct 20, 2025, 03:37 PM UTC· resolved Oct 21, 2025, 08:13 AM UTC
- identified Oct 20, 2025, 03:37 PM UTC
Due to an Amazon Web Services outage, we are temporarily routing the delivery and processing of assets in the Americas via Europe. If you have any concerns, please contact [email protected]
- resolved Oct 21, 2025, 08:13 AM UTC
After AWS reported that all issues had been resolved, we were able to migrate the delivery and processing of assets back to the US for US hosted customers this morning.
Notice October 20, 2025 Partial outage due to AWS issue - SelfService 4h 4m Frontify SelfService Application - DataCenter US
Started Oct 20, 2025, 02:18 PM UTC· resolved Oct 20, 2025, 06:22 PM UTC
- monitoring Oct 20, 2025, 02:18 PM UTC
Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search. Newly uploaded assets may not appear. AWS is working to resolve the issue.
- monitoring Oct 20, 2025, 06:08 PM UTC
The service is running and catching up with the queue. The search should start showing new content.
- monitoring Oct 20, 2025, 06:20 PM UTC
All uploaded assets are processed and should show and search results are up-to-date as well.
- monitoring Oct 20, 2025, 06:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 06:22 PM UTC
This incident has been resolved.
Notice October 20, 2025 Partial outage due to AWS issue – Frontify Enterprise Application - DataCenter US, Frontify SelfService Application - DataCenter US
Started Oct 20, 2025, 11:56 AM UTC· resolved Oct 20, 2025, 11:56 AM UTC
- resolved Oct 20, 2025, 11:56 AM UTC
We recently experienced a partial outage caused by a global Amazon Web Services (AWS) issue. This led to temporary disruption of file processing and degraded performance across some other functionalities. AWS has since mitigated the issue, and all Frontify services are now fully operational. If you continue to experience any issues, please contact our support team at [email protected].