Frontify incident

Partial outage due to AWS issue - SelfService

Notice Resolved View vendor source →

Frontify experienced a notice incident on October 20, 2025 affecting Frontify SelfService Application - DataCenter US, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:18 PM UTC
Resolved
Oct 20, 2025, 06:22 PM UTC
Duration
4h 4m
Detected by Pingoru
Oct 20, 2025, 02:18 PM UTC

Affected components

Frontify SelfService Application - DataCenter US

Update timeline

  1. monitoring Oct 20, 2025, 02:18 PM UTC

    Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search. Newly uploaded assets may not appear. AWS is working to resolve the issue.

  2. monitoring Oct 20, 2025, 06:08 PM UTC

    The service is running and catching up with the queue. The search should start showing new content.

  3. monitoring Oct 20, 2025, 06:20 PM UTC

    All uploaded assets are processed and should show and search results are up-to-date as well.

  4. monitoring Oct 20, 2025, 06:21 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 06:22 PM UTC

    This incident has been resolved.