Frontify incident

Asset processing and delivery broken for some assets

Major Resolved View vendor source →

Frontify experienced a major incident on October 20, 2025 affecting Frontify Enterprise Application - DataCenter US, lasting 16h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:37 PM UTC
Resolved
Oct 21, 2025, 08:13 AM UTC
Duration
16h 35m
Detected by Pingoru
Oct 20, 2025, 03:37 PM UTC

Affected components

Frontify Enterprise Application - DataCenter US

Update timeline

  1. identified Oct 20, 2025, 03:37 PM UTC

    Due to an Amazon Web Services outage, we are temporarily routing the delivery and processing of assets in the Americas via Europe. If you have any concerns, please contact [email protected]

  2. resolved Oct 21, 2025, 08:13 AM UTC

    After AWS reported that all issues had been resolved, we were able to migrate the delivery and processing of assets back to the US for US hosted customers this morning.