Frontify Outage History

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Frontify had 4 outages in the last 2 years totaling 21h 13m of downtime — averaging 0.2 incidents per month.

There were 4 Frontify outages since October 20, 2025 totaling 21h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.frontify.com

Notice March 12, 2026

Degraded Performance

Detected by Pingoru
Mar 12, 2026, 02:34 PM UTC
Resolved
Mar 12, 2026, 03:07 PM UTC
Duration
33m
Affected: Frontify SelfService Application - DataCenter US
Timeline · 3 updates
  1. identified Mar 12, 2026, 02:34 PM UTC

    We are currently experiencing degraded performance on the Self-Service environment. Our team is actively investigating the root cause and working to restore stability as quickly as possible. At this stage, the impact is limited to the Self-Service environment; Enterprise customers remain operational.

  2. monitoring Mar 12, 2026, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Asset processing and delivery broken for some assets

Detected by Pingoru
Oct 20, 2025, 03:37 PM UTC
Resolved
Oct 21, 2025, 08:13 AM UTC
Duration
16h 35m
Affected: Frontify Enterprise Application - DataCenter US
Timeline · 2 updates
  1. identified Oct 20, 2025, 03:37 PM UTC

    Due to an Amazon Web Services outage, we are temporarily routing the delivery and processing of assets in the Americas via Europe. If you have any concerns, please contact [email protected]

  2. resolved Oct 21, 2025, 08:13 AM UTC

    After AWS reported that all issues had been resolved, we were able to migrate the delivery and processing of assets back to the US for US hosted customers this morning.

Read the full incident report →

Notice October 20, 2025

Partial outage due to AWS issue - SelfService

Detected by Pingoru
Oct 20, 2025, 02:18 PM UTC
Resolved
Oct 20, 2025, 06:22 PM UTC
Duration
4h 4m
Affected: Frontify SelfService Application - DataCenter US
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 02:18 PM UTC

    Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search. Newly uploaded assets may not appear. AWS is working to resolve the issue.

  2. monitoring Oct 20, 2025, 06:08 PM UTC

    The service is running and catching up with the queue. The search should start showing new content.

  3. monitoring Oct 20, 2025, 06:20 PM UTC

    All uploaded assets are processed and should show and search results are up-to-date as well.

  4. monitoring Oct 20, 2025, 06:21 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Partial outage due to AWS issue

Detected by Pingoru
Oct 20, 2025, 11:56 AM UTC
Resolved
Oct 20, 2025, 11:56 AM UTC
Duration
—
Affected: Frontify Enterprise Application - DataCenter USFrontify SelfService Application - DataCenter US
Timeline · 1 update
  1. resolved Oct 20, 2025, 11:56 AM UTC

    We recently experienced a partial outage caused by a global Amazon Web Services (AWS) issue. This led to temporary disruption of file processing and degraded performance across some other functionalities. AWS has since mitigated the issue, and all Frontify services are now fully operational. If you continue to experience any issues, please contact our support team at [email protected].

Read the full incident report →