Freshworks CRM Outage History
Freshworks CRM is up right nowPingoru has recorded 154 incidents for Freshworks CRM: 40 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 41 of 720 (6%) |
| May 2026 | 5 | 202 of 744 (27%) |
| June 2026 | 8 | 108 of 720 (15%) |
| July 2026 | 3 | 4 of 744 (0%) |
| August 2026 | 4 | 8 of 744 (1%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 3 | 7 of 583 (1%) |
Incidents, newest first
Minor October 23, 2026 Performance degradation in FreshworksCRM 3h 23m Web app, Incoming email, Outgoing email, Phone and 19 more
Started Oct 23, 2026, 03:20 PM UTC· resolved Oct 23, 2026, 06:43 PM UTC
- investigating Oct 23, 2026, 03:47 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- monitoring Oct 23, 2026, 04:30 PM UTC
The third-party service provider has implemented a fix, and we are currently monitoring the results. We will share further updates as soon as they become available.
- monitoring Oct 23, 2026, 05:30 PM UTC
Our third-party service provider is continuing to work on a fix. We have not observed any errors post 9:20 PM IST and are monitoring closely. We will share further updates as soon as they become available.
- resolved Oct 23, 2026, 06:43 PM UTC
The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.
Minor October 19, 2026 Issue with Email 1h 5m Outgoing email
Started Oct 19, 2026, 01:45 PM UTC· resolved Oct 19, 2026, 02:50 PM UTC
- investigating Oct 19, 2026, 01:45 PM UTC
Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- resolved Oct 19, 2026, 02:50 PM UTC
Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.
Minor October 15, 2026 Issue with Email in CRM 2h 51m Incoming email
Started Oct 15, 2026, 09:46 AM UTC· resolved Oct 15, 2026, 12:37 PM UTC
- investigating Oct 15, 2026, 09:46 AM UTC
Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- identified Oct 15, 2026, 11:15 AM UTC
Our team is actively working on a fix, and we will provide another update shortly.
- resolved Oct 15, 2026, 12:37 PM UTC
Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.
Minor September 4, 2026 Email Delivery issues to Microsoft recipients 7h 2m Outgoing email, Outgoing email, Outgoing email, Outgoing email and 1 more
Started Sep 04, 2026, 07:45 AM UTC· resolved Sep 04, 2026, 02:47 PM UTC
- investigating Sep 04, 2026, 07:45 AM UTC
We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.
- investigating Sep 04, 2026, 11:00 AM UTC
We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.
- resolved Sep 04, 2026, 02:47 PM UTC
The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have been retried. If you notice any emails still missing, they will be auto-retried and delivered shortly with a slight delay. We apologize for any inconvenience caused.
Minor August 25, 2026 Degraded Performance in CRM 2h 16m Reports, Analytics
Started Aug 25, 2026, 04:02 AM UTC· resolved Aug 25, 2026, 06:18 AM UTC
- investigating Aug 25, 2026, 04:02 AM UTC
We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.
- resolved Aug 25, 2026, 06:18 AM UTC
Minor August 12, 2026 Issue in loading the chatbot 3h 42m Freddy AI Agent
Started Aug 12, 2026, 11:28 PM UTC· resolved Aug 13, 2026, 03:10 AM UTC
- investigating Aug 12, 2026, 11:28 PM UTC
A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.
- resolved Aug 13, 2026, 03:10 AM UTC
Minor August 5, 2026 Performance degraded issue in CRM 2h 5m LCAD
Started Aug 05, 2026, 05:48 AM UTC· resolved Aug 05, 2026, 07:53 AM UTC
- investigating Aug 05, 2026, 05:48 AM UTC
We are currently experiencing performance issues impacting contact import and bulk update operations. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
- investigating Aug 05, 2026, 06:00 AM UTC
Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available
- resolved Aug 05, 2026, 07:53 AM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
Major August 4, 2026 Issue in FreshworksCRM 12m Web app, Chat, Freshmarketer, Workflows
Started Aug 04, 2026, 08:39 PM UTC· resolved Aug 04, 2026, 08:51 PM UTC
- investigating Aug 04, 2026, 08:39 PM UTC
All contact and sales account crud operations got failed. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Aug 04, 2026, 08:51 PM UTC
Our engineering team has identified and fixed the issue and all services are back to normal
Minor July 21, 2026 Degraded Performance in Freshworks CRM 3m Integrations, Reports, Search, CPQ and 2 more
Started Jul 21, 2026, 03:14 PM UTC· resolved Jul 21, 2026, 03:17 PM UTC
- investigating Jul 21, 2026, 03:14 PM UTC
We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- resolved Jul 21, 2026, 03:17 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
Major July 19, 2026 Issue with Third-Party Service Provider 1h 43m Chat, Chat, Chat, Chat and 1 more
Started Jul 19, 2026, 07:40 AM UTC· resolved Jul 19, 2026, 09:23 AM UTC
- investigating Jul 19, 2026, 07:40 AM UTC
We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.
- resolved Jul 19, 2026, 09:23 AM UTC
Minor June 22, 2026 Performance degradation in Freshworkscrm 50m Web app, Incoming email, Outgoing email, Phone and 18 more
Started Jun 22, 2026, 01:35 PM UTC· resolved Jun 22, 2026, 02:25 PM UTC
- investigating Jun 22, 2026, 01:35 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Jun 22, 2026, 02:05 PM UTC
We are investigating this issue with our third-party service provider. We will post an update here as soon as we have more information.
- resolved Jun 22, 2026, 02:25 PM UTC
The issue has been resolved following recovery from our third-party provider. All services are now operating normally, and our team will continue to monitor the situation.
Minor June 21, 2026 Degraded Performance in Analytics 25m Analytics
Started Jun 21, 2026, 07:41 AM UTC· resolved Jun 21, 2026, 08:06 AM UTC
- investigating Jun 21, 2026, 07:41 AM UTC
We experienced intermittent issues impacting Analytics access for some users. The issue has been identified and resolved, and all Analytics services are now operating normally.
- resolved Jun 21, 2026, 08:06 AM UTC
Minor June 17, 2026 Investigating WhatsApp Onboarding Integration Issues 6h 53m Integrations, Integrations, Integrations, Integrations and 1 more
Started Jun 17, 2026, 04:06 PM UTC· resolved Jun 17, 2026, 10:59 PM UTC
- investigating Jun 17, 2026, 04:06 PM UTC
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp. At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers. Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
- resolved Jun 17, 2026, 10:59 PM UTC
The issue impacting WhatsApp onboarding integrations has been resolved. The onboarding process is now functioning as expected. Thank you for your patience and understanding.
Major June 15, 2026 Investigating WhatsApp Issues with outgoing messages 4h 15m Third Party Services, Third Party Services, Third Party Services, Third Party Services and 1 more
Started Jun 15, 2026, 06:36 PM UTC· resolved Jun 15, 2026, 10:51 PM UTC
- investigating Jun 15, 2026, 06:36 PM UTC
We are currently experiencing issues with outgoing message delivery on WhatsApp channels. This is due to an ongoing issue with a third‑party provider supporting WhatsApp message delivery. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible.
- investigating Jun 15, 2026, 08:50 PM UTC
Our engineering team is currently working with our third-party provider to resolve the issue with high priority. We will keep you informed and share further updates as soon as more information becomes available.
- identified Jun 15, 2026, 10:30 PM UTC
Our engineering team collaborated with our external partner to identify the root cause and implement a fix. Recovery was observed in the US region at 3:25 AM IST, the IN region at 3:50 AM IST, and the EUN region at 3:57 AM IST. We are continuing to work on the remaining affected regions and will share further updates as soon as more information becomes available.
- resolved Jun 15, 2026, 10:51 PM UTC
The issue has been resolved in collaboration with our third‑party service provider, and service has been restored across all regions. All systems are now operating normally.
Minor June 15, 2026 Degraded Performance in Freshworkscrm 39m Phone, Chat, Integrations, Reports and 4 more
Started Jun 15, 2026, 01:51 PM UTC· resolved Jun 15, 2026, 02:30 PM UTC
- investigating Jun 15, 2026, 01:51 PM UTC
We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- resolved Jun 15, 2026, 02:30 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
Major June 12, 2026 Issues Affecting Meta Channels 3h 22m Third Party Services, Third Party Services, Third Party Services, Third Party Services and 1 more
Started Jun 12, 2026, 01:38 PM UTC· resolved Jun 12, 2026, 05:00 PM UTC
- investigating Jun 12, 2026, 01:38 PM UTC
Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.
- investigating Jun 12, 2026, 03:00 PM UTC
We've noticed a decrease in error rates and actively monitoring the situation with meta. We'll provide further updates as they become available
- investigating Jun 12, 2026, 04:00 PM UTC
we are awaiting further updates from the third-party service provider while they continue their investigation into the root cause. We will share additional updates as more information becomes available.
- resolved Jun 12, 2026, 05:00 PM UTC
The issue affecting message sending and receiving across Meta channels has been resolved. All impacted services are now operating normally. Thank you for your patience and understanding.
Minor May 23, 2026 Instagram media comment inflow is impacted 3d 22h Third Party Services, Third Party Services, Third Party Services, Third Party Services and 1 more
Started May 23, 2026, 12:00 AM UTC· resolved May 26, 2026, 10:34 PM UTC
- investigating May 23, 2026, 12:00 AM UTC
We are currently investigating an issue affecting the Instagram media comments inflow, where end users attaching media in comments will not be visible in product. There is no impact to the text messages being sent as comments. Our team is actively working with the service provider to determine the root cause. We’ll keep you informed of any updates.
- investigating May 23, 2026, 06:00 AM UTC
We continue to actively investigate the Instagram media comments issue with Meta on priority. At this time, we are awaiting further updates from Meta while they continue their investigation into the root cause. We will share additional updates as more information becomes available.
- investigating May 24, 2026, 06:00 AM UTC
Our investigation into the Instagram media comments inflow issue is ongoing in coordination with the service provider. We are continuing to work closely with the service provider to identify the root cause and restore normal functionality. Further updates will be shared as more information becomes available.
- investigating May 26, 2026, 05:55 AM UTC
We are still actively engaged with the service provider regarding the Instagram media comments inflow issue. Joint efforts are ongoing to further assess the situation and determine the underlying cause. Normal functionality has not yet been fully restored, and we will continue to share updates as progress is made.
- resolved May 26, 2026, 10:34 PM UTC
The issue impacting Instagram media comments inflow has been resolved. Media attachments in Instagram comments are now working as expected. Thank you for your patience and understanding.
Minor May 20, 2026 Performance Degradation in EU Region 12m Third Party Services
Started May 20, 2026, 03:03 PM UTC· resolved May 20, 2026, 03:15 PM UTC
- investigating May 20, 2026, 03:03 PM UTC
We experienced a service disruption in the EU Central region due to an issue with one of our third-party service providers, which impacted product functionality. The issue has now been fully resolved, and all services are operating normally. We will continue to monitor the situation closely.
- resolved May 20, 2026, 03:15 PM UTC
Minor May 11, 2026 Performance issue with Search service 5h 14m Search
Started May 11, 2026, 02:30 PM UTC· resolved May 11, 2026, 07:44 PM UTC
- investigating May 11, 2026, 02:30 PM UTC
We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.
- resolved May 11, 2026, 07:44 PM UTC
Minor April 23, 2026 Workflow Performance Issues 2h 37m Workflows
Started Apr 23, 2026, 01:00 PM UTC· resolved Apr 23, 2026, 03:37 PM UTC
- investigating Apr 23, 2026, 01:00 PM UTC
We are currently observing performance issues affecting workflow automations. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible.
- investigating Apr 23, 2026, 02:00 PM UTC
We are currently addressing performance issues impacting workflow automations. Our engineering team is working on this with the highest priority, and we’ll keep you updated as we move toward resolution.
- identified Apr 23, 2026, 03:00 PM UTC
Our engineering team has identified the issue with workflow automation and has implemented a fix. Workflow automation processing has now resumed and we are closely monitoring the system.
- resolved Apr 23, 2026, 03:37 PM UTC
The issue impacting workflow automation has been identified and resolved. All services are operating normally, and we will continue to monitor system performance.
Major April 23, 2026 Partial outage due to third party service 1h 10m Web app, Incoming email, Outgoing email, Phone and 17 more
Started Apr 23, 2026, 03:26 AM UTC· resolved Apr 23, 2026, 04:36 AM UTC
- investigating Apr 23, 2026, 03:26 AM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- resolved Apr 23, 2026, 04:36 AM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Major April 19, 2026 Major Outage detected on status page 18h 43m Overall
Started Apr 19, 2026, 08:47 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC
No vendor updates were posted for this incident.
Minor April 16, 2026 Issue with Freshmarketer Email Campaigns 6h 3m Freshmarketer
Started Apr 16, 2026, 08:42 AM UTC· resolved Apr 16, 2026, 02:45 PM UTC
- investigating Apr 16, 2026, 08:42 AM UTC
There was an issue affecting email campaigns in the EU region, and it has now been resolved. Campaigns that were previously stuck in an “Active” state or partially sent are now functioning as expected. Our engineering team implemented the necessary fixes and successfully retried all previously failed email campaigns. As there is no longer any functional impact, we are downgrading this incident to Performance Degradation. Services have returned to normal, and we will continue to monitor the system closely to ensure stability.
- resolved Apr 16, 2026, 02:45 PM UTC
Minor April 14, 2026 Performance Degradation due to third party service 12h 12m Web app, Incoming email, Outgoing email, Phone and 17 more
Started Apr 14, 2026, 12:15 PM UTC· resolved Apr 15, 2026, 12:27 AM UTC
- investigating Apr 14, 2026, 12:15 PM UTC
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- monitoring Apr 14, 2026, 01:30 PM UTC
Our third‑party service provider has implemented a fix, and we are continuing to monitor system performance to ensure stability. We will provide the next update once more details are available.
- monitoring Apr 14, 2026, 05:35 PM UTC
Our traffic remains stable, and we are monitoring closely as the third-party provider has implemented a fix but not yet confirmed full resolution. We will keep you updated as more information becomes available.
- resolved Apr 15, 2026, 12:27 AM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Minor March 25, 2026 Perfomance Degradation in Freshsales CRM 2h 27m Web app
Started Mar 25, 2026, 11:18 AM UTC· resolved Mar 25, 2026, 01:45 PM UTC
- investigating Mar 25, 2026, 11:18 AM UTC
We are currently experiencing issues with background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.
- investigating Mar 25, 2026, 11:48 AM UTC
Our engineering team continues to actively work on resolving the affected services. We appreciate your patience and will share additional updates as more information becomes available.
- investigating Mar 25, 2026, 12:48 PM UTC
Our engineering team is actively working to mitigate the issue affecting the impacted services. We will continue to share updates as progress is made.
- resolved Mar 25, 2026, 01:45 PM UTC
The issue has been resolved and all services are now functioning normally. Our team will continue to monitor the system to ensure stability.