Freshworks CRM incident

Issue in FreshworksCRM

Resolved after 12 minutes, affecting Web app and Chat and 1 more, on August 4, 2026.

resolved Aug 04, 2026, 08:51 PM UTC

Our engineering team has identified and fixed the issue and all services are back to normal

Started
Aug 04, 2026, 08:39 PM UTC
Resolved
Aug 04, 2026, 08:51 PM UTC
Duration
12m
Detected by Pingoru
Aug 04, 2026, 08:39 PM UTC

Affected components

Web appChatFreshmarketerWorkflows

Update timeline

  1. investigating Aug 04, 2026, 08:39 PM UTC

    All contact and sales account crud operations got failed. Our engineering team is working on it with high priority and we will keep you posted with further updates.

  2. resolved Aug 04, 2026, 08:51 PM UTC

    Our engineering team has identified and fixed the issue and all services are back to normal

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