Freshworks CRM incident

Performance Degradation in EU Region

Resolved after 12 minutes, affecting Third Party Services, on May 20, 2026.

investigating May 20, 2026, 03:03 PM UTC

We experienced a service disruption in the EU Central region due to an issue with one of our third-party service providers, which impacted product functionality. The issue has now been fully resolved, and all services are operating normally. We will continue to monitor the situation closely.

Started
May 20, 2026, 03:03 PM UTC
Resolved
May 20, 2026, 03:15 PM UTC
Duration
12m
Detected by Pingoru
May 20, 2026, 03:03 PM UTC

Affected components

Third Party Services

Update timeline

  1. investigating May 20, 2026, 03:03 PM UTC

    We experienced a service disruption in the EU Central region due to an issue with one of our third-party service providers, which impacted product functionality. The issue has now been fully resolved, and all services are operating normally. We will continue to monitor the situation closely.

  2. resolved May 20, 2026, 03:15 PM UTC

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