Resolved after 6 hours 3 minutes, affecting Freshmarketer, on April 16, 2026.
There was an issue affecting email campaigns in the EU region, and it has now been resolved. Campaigns that were previously stuck in an “Active” state or partially sent are now functioning as expected. Our engineering team implemented the necessary fixes and successfully retried all previously failed email campaigns. As there is no longer any functional impact, we are downgrading this incident to Performance Degradation. Services have returned to normal, and we will continue to monitor the system closely to ensure stability.
Affected components
Update timeline
- investigating Apr 16, 2026, 08:42 AM UTC
There was an issue affecting email campaigns in the EU region, and it has now been resolved. Campaigns that were previously stuck in an “Active” state or partially sent are now functioning as expected. Our engineering team implemented the necessary fixes and successfully retried all previously failed email campaigns. As there is no longer any functional impact, we are downgrading this incident to Performance Degradation. Services have returned to normal, and we will continue to monitor the system closely to ensure stability.
- resolved Apr 16, 2026, 02:45 PM UTC
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