Freshworks CRM incident

Email Delivery Issues in CRM

Ongoing since 05:45 PM UTC, affecting Incoming email and Outgoing email and 1 more.

investigating Nov 12, 2026, 05:45 PM UTC

Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

Started
Nov 12, 2026, 05:45 PM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Nov 12, 2026, 05:45 PM UTC

Affected components

Incoming emailOutgoing emailIncoming emailOutgoing emailIncoming emailOutgoing emailIncoming emailOutgoing emailIncoming emailOutgoing email

Update timeline

  1. investigating Nov 12, 2026, 05:45 PM UTC

    Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

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