Freshworks CRM incident

Degraded Performance

Resolved after 2 hours 42 minutes, affecting Outgoing email and Outgoing email and 1 more, on May 25, 2021.

resolved May 25, 2021, 04:25 PM UTC

The issue with sending transactional emails like password reset or notification emails has been resolved now.

Started
May 25, 2021, 01:50 PM UTC
Resolved
May 25, 2021, 04:32 PM UTC
Duration
2h 42m
Detected by Pingoru
May 25, 2021, 01:50 PM UTC

Affected components

Outgoing emailOutgoing emailOutgoing emailOutgoing email

Update timeline

  1. investigating May 25, 2021, 01:50 PM UTC

    We are currently facing issues in delivering transactional emails like password reset or notification emails. Our best minds are working on it right now and we will keep you posted with timely updates

  2. resolved May 25, 2021, 04:25 PM UTC

    The issue with sending transactional emails like password reset or notification emails has been resolved now.

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