Freshworks CRM incident

Degraded Performance

Resolved after 4 hours 38 minutes, affecting Chat, on May 31, 2021.

investigating May 31, 2021, 10:11 AM UTC

Our best minds are working towards resolving the issue. More updates to follow shortly

Started
May 31, 2021, 07:00 AM UTC
Resolved
May 31, 2021, 11:38 AM UTC
Duration
4h 38m
Detected by Pingoru
May 31, 2021, 07:00 AM UTC

Affected components

Chat

Update timeline

  1. investigating May 31, 2021, 07:00 AM UTC

    CRM customers are facing issues with the new signups. Our engineering team is working towards the resolution. Follow for more updates.

  2. investigating May 31, 2021, 08:46 AM UTC

    Our Engineering team is working on issues related to SignUp, will keep you posted once we have further information.

  3. investigating May 31, 2021, 10:11 AM UTC

    Our best minds are working towards resolving the issue. More updates to follow shortly

  4. resolved May 31, 2021, 11:38 AM UTC

    The issue is resolved and sign up for all error-ed accounts will be retried

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