Freshworks CRM incident

Degraded performance

Resolved after 9 hours 5 minutes, affecting Outgoing email and Phone and 1 more, on June 28, 2021.

resolved Jun 29, 2021, 08:25 AM UTC

The issues with Freshworks CRM signup has been fixed now. Our engineering team is closely monitoring this.

Started
Jun 28, 2021, 11:20 PM UTC
Resolved
Jun 29, 2021, 08:25 AM UTC
Duration
9h 5m
Detected by Pingoru
Jun 28, 2021, 11:20 PM UTC

Affected components

Outgoing emailPhoneChat

Update timeline

  1. investigating Jun 28, 2021, 11:20 PM UTC

    We are facing issues with signing up for Freshworks CRM accounts in US region . Our best minds are working on fixing this. Further updates to follow.

  2. investigating Jun 29, 2021, 05:57 AM UTC

    We are facing issues with signing up for Freshworks CRM accounts. Our best minds are working on fixing this. Further updates to follow.

  3. investigating Jun 29, 2021, 07:00 AM UTC

    Our Engineers are continuing to work towards fixing the issues with signing up for Freshworks CRM accounts in US region. More updates to follow

  4. resolved Jun 29, 2021, 08:25 AM UTC

    The issues with Freshworks CRM signup has been fixed now. Our engineering team is closely monitoring this.

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