Freshworks CRM incident

Degraded Performance

Resolved after 5 hours 32 minutes, affecting Reports, on August 18, 2021.

resolved Aug 18, 2021, 09:02 PM UTC

The issue with analytics has been fixed now. Our engineering team is closely monitoring the same.

Started
Aug 18, 2021, 03:30 PM UTC
Resolved
Aug 18, 2021, 09:02 PM UTC
Duration
5h 32m
Detected by Pingoru
Aug 18, 2021, 03:30 PM UTC

Affected components

Reports

Update timeline

  1. investigating Aug 18, 2021, 03:30 PM UTC

    We are currently facing issues with Analytics service and hence customers may face issues with reports dashboard. Further updates to follow.

  2. investigating Aug 18, 2021, 07:20 PM UTC

    We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.

  3. resolved Aug 18, 2021, 09:02 PM UTC

    The issue with analytics has been fixed now. Our engineering team is closely monitoring the same.

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