Freshworks CRM incident

Major outage

Resolved after 24 minutes, affecting Web app and Incoming email and 1 more, on January 3, 2022.

resolved Jan 03, 2022, 02:28 PM UTC

We still continue to see issues in product module. We regret the hindrance this has brought to you. We have resolved the primary issues in EU region. The services are working fine now.

Started
Jan 03, 2022, 02:04 PM UTC
Resolved
Jan 03, 2022, 02:28 PM UTC
Duration
24m
Detected by Pingoru
Jan 03, 2022, 02:04 PM UTC

Affected components

Web appIncoming emailOutgoing emailPhoneChatFreddy AI AgentIntegrationsMarketplaceReportsFreddy AI/ML

Update timeline

  1. investigating Jan 03, 2022, 02:04 PM UTC

    We are facing a network connectivity issue in our servers which is causing downtime for Freshsales in EU region. We are working to resolve it at the earliest. Updates to follow

  2. resolved Jan 03, 2022, 02:28 PM UTC

    We still continue to see issues in product module. We regret the hindrance this has brought to you. We have resolved the primary issues in EU region. The services are working fine now.

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