Freshworks CRM incident

Login and Sign up failure

Resolved after 1 hour 28 minutes, affecting Web app and Chat and 1 more, on April 14, 2022.

resolved Apr 14, 2022, 01:33 PM UTC

Our Engineers have fixed the issue and users should be able to login and Signup all pages in Freshworks CRM now. We are closely monitoring the product.

Started
Apr 14, 2022, 12:05 PM UTC
Resolved
Apr 14, 2022, 01:33 PM UTC
Duration
1h 28m
Detected by Pingoru
Apr 14, 2022, 12:05 PM UTC

Affected components

Web appChatFreddy AI Agent

Update timeline

  1. investigating Apr 14, 2022, 12:05 PM UTC

    Login and Sign up for the freshworks CRM product is down in the US region. Our engineers are working on the fix.

  2. resolved Apr 14, 2022, 01:33 PM UTC

    Our Engineers have fixed the issue and users should be able to login and Signup all pages in Freshworks CRM now. We are closely monitoring the product.

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