Freshworks CRM incident

Error activating users

Resolved after 13 hours 58 minutes, affecting Web app and Web app and 1 more, on August 2, 2022.

resolved Aug 03, 2022, 05:43 AM UTC

Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.

Started
Aug 02, 2022, 03:45 PM UTC
Resolved
Aug 03, 2022, 05:43 AM UTC
Duration
13h 58m
Detected by Pingoru
Aug 02, 2022, 03:45 PM UTC

Affected components

Web appWeb appWeb appWeb app

Update timeline

  1. investigating Aug 02, 2022, 03:45 PM UTC

    Few users would be experiencing issues with the Account Activation. Our engineering team is working on it with high priority and we will keep you posted with further updates.

  2. investigating Aug 03, 2022, 02:30 AM UTC

    Our engineering team has identified the issue and fix is currently being prepared. We will keep you posted with timely updates.

  3. investigating Aug 03, 2022, 04:15 AM UTC

    Our best minds are on top of this issue right now. We will keep you posted with updates

  4. resolved Aug 03, 2022, 05:43 AM UTC

    Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.

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