Freshworks CRM incident

Third party services outage - WhatsApp

Resolved after 3 hours 13 minutes, affecting Integrations and Integrations and 1 more, on October 25, 2022.

resolved Oct 25, 2022, 10:28 AM UTC

The ongoing issue with WhatsApp has been resolved and the service is operational. You should be able to use WhatsApp to communicate with our product.

Started
Oct 25, 2022, 07:15 AM UTC
Resolved
Oct 25, 2022, 10:28 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 25, 2022, 07:15 AM UTC

Affected components

IntegrationsIntegrationsIntegrationsIntegrations

Update timeline

  1. investigating Oct 25, 2022, 07:15 AM UTC

    The third-party service - WhatsApp is facing an outage and users communicating through WhatsApp as a channel might be impacted. We will keep you posted on the progress as the provider progresses through fixes.

  2. resolved Oct 25, 2022, 10:28 AM UTC

    The ongoing issue with WhatsApp has been resolved and the service is operational. You should be able to use WhatsApp to communicate with our product.

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