Freshworks CRM incident
Some of the components are not working for newly signed up accounts
Minor Vendor's status page →
Resolved after 11 hours 29 minutes, affecting Phone and Chat, on November 4, 2022.
We have a working fix and we are trying to apply the fix to the accounts signed up earlier. We’ll update the progress here.
Affected components
PhoneChat
Update timeline
- investigating Nov 04, 2022, 08:40 AM UTC
We are facing issues with the caller, chat, and journeys page access. We are working on it.
- investigating Nov 04, 2022, 06:40 PM UTC
We have identified the root cause of the issue. Our Engineers are working towards a resolution
- investigating Nov 04, 2022, 07:37 PM UTC
We have a working fix and we are trying to apply the fix to the accounts signed up earlier. We’ll update the progress here.
- resolved Nov 04, 2022, 08:09 PM UTC
We’ve resolved the cause of the issue and all new sign-ups are working fine.
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