Freshworks CRM incident
Updation/Creation are failing in Contacts/Accounts module
Resolved after 1 day 1 hour, affecting Web app and Web app and 1 more, on December 15, 2022.
We have fixed the issue for all impacted users in US and EUC region. Subset of users in IND region is being addressed currently.
Affected components
Update timeline
- investigating Dec 15, 2022, 04:10 PM UTC
There is an ongoing issue where some users are unable to create/edit records and their field in the Contacts/Accounts module, the engineers are working avidly for a fix on this.
- investigating Dec 16, 2022, 07:30 AM UTC
The Issue has been identified and Our engineers are currently working on a fix. We'll continue to provide status updates as we make progress in resolving the issue. Thanks a ton for your patience
- investigating Dec 16, 2022, 08:00 AM UTC
We have fixed this issue for most of the accounts except for a subset of accounts on which we are currently working on. We will keep you updated.
- investigating Dec 16, 2022, 04:30 PM UTC
We have fixed the issue for all impacted users in US and EUC region. Subset of users in IND region is being addressed currently.
- resolved Dec 16, 2022, 05:50 PM UTC
We have fixed the issue for all impacted users in US, EUC and IND region.
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