Freshworks CRM incident

Direct email Signups Failing

Resolved after 7 hours 46 minutes, affecting Web app and Web app and 1 more, on December 20, 2022.

investigating Dec 20, 2022, 09:06 AM UTC

We are facing issues with new users signing up with their email. While our engineers are working on it, customers can activate their account and login to the product from the activation link received in their email. We will share updates till this issue is resolved

Started
Dec 20, 2022, 09:06 AM UTC
Resolved
Dec 20, 2022, 04:52 PM UTC
Duration
7h 46m
Detected by Pingoru
Dec 20, 2022, 09:06 AM UTC

Affected components

Web appWeb appWeb appWeb app

Update timeline

  1. investigating Dec 20, 2022, 09:06 AM UTC

    We are facing issues with new users signing up with their email. While our engineers are working on it, customers can activate their account and login to the product from the activation link received in their email. We will share updates till this issue is resolved

  2. resolved Dec 20, 2022, 05:00 PM UTC

    The incident has been resolved

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