Freshworks CRM incident

Failures noticed in Signup requests

Resolved after 1 hour 37 minutes, affecting Sign-Up and Sign-Up and 1 more, on January 10, 2023.

resolved Jan 10, 2023, 03:40 PM UTC

The issues with signup have been fixed by our engineering team and the customers will be able to access the portal without any issues. Please be informed that we monitoring the applications.

Started
Jan 10, 2023, 02:03 PM UTC
Resolved
Jan 10, 2023, 03:40 PM UTC
Duration
1h 37m
Detected by Pingoru
Jan 10, 2023, 02:03 PM UTC

Affected components

Sign-UpSign-UpSign-UpSign-Up

Update timeline

  1. investigating Jan 10, 2023, 02:03 PM UTC

    We are experiencing an issue while performing new signup. Our best minds are looking into the situation now and we will be providing updates as we make progress.

  2. resolved Jan 10, 2023, 03:40 PM UTC

    The issues with signup have been fixed by our engineering team and the customers will be able to access the portal without any issues. Please be informed that we monitoring the applications.

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