Freshworks CRM incident
Degraded performance in operations related to Journey
Resolved after 5 hours 33 minutes, affecting Outgoing email, on January 19, 2023.
The issue with the campaign delay has been identified and additional resources have been added to process the messages, we do not see any delay with the processing of campaigns. We expect the queued message to be drained in the next hour.
Affected components
Update timeline
- investigating Jan 19, 2023, 02:30 PM UTC
Currently we are facing some issues with our application in Journeys. Customers may observe some delay in using the application. Our Engineers are working on it and will keep our customers posted on the progress. Freshmarketer Classic customers are not impacted by these issues.
- identified Jan 19, 2023, 07:20 PM UTC
The issue with the campaign delay has been identified and additional resources have been added to process the messages, we do not see any delay with the processing of campaigns. We expect the queued message to be drained in the next hour.
- resolved Jan 19, 2023, 08:03 PM UTC
The issue has been resolved now and we can see performance back to normal.
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