Resolved after 5 hours 2 minutes, affecting Chat and Chat, on January 31, 2023.
We fixed the issue. Messaging should work for new users. We are monitoring the situation. Please feel free to reach out to our support team for further assistance.
Affected components
ChatChat
Update timeline
- investigating Jan 31, 2023, 10:58 AM UTC
For a sub set of customers using CRM bundle account, new users may not be able to use chat widget. Existing end users can still continue to chat with agents. We are aware of the problem and our engineers are recovering this issue.
- resolved Jan 31, 2023, 04:00 PM UTC
We fixed the issue. Messaging should work for new users. We are monitoring the situation. Please feel free to reach out to our support team for further assistance.
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