Freshworks CRM incident
Issue with Realtime updates to filters and user properties
Resolved after 2 hours 7 minutes, affecting Chat, on March 16, 2023.
All the mismatch in conversation assignment, resolution states are now resolved. Please reach out to Freshsales support team if you still face issues.
Affected components
Update timeline
- investigating Mar 16, 2023, 11:13 AM UTC
There is an ongoing issue with real time updates to filters and user properties. Message delivery is not affected
- investigating Mar 16, 2023, 12:19 PM UTC
The issue has been resolved and new conversation updates are flowing through properly. Our Engineers are trying to recover previous conversations that are not assigned
- resolved Mar 16, 2023, 01:20 PM UTC
All the mismatch in conversation assignment, resolution states are now resolved. Please reach out to Freshsales support team if you still face issues.
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