Freshworks CRM incident

Degraded Performance

Resolved after 19 minutes, affecting Web app and Web app and 1 more, on May 2, 2023.

resolved May 02, 2023, 01:40 PM UTC

Performance issues has been resolved. Services are running fine. We are closely monitoring it.

Started
May 02, 2023, 01:21 PM UTC
Resolved
May 02, 2023, 01:40 PM UTC
Duration
19m
Detected by Pingoru
May 02, 2023, 01:21 PM UTC

Affected components

Web appWeb appWeb appWeb app

Update timeline

  1. investigating May 02, 2023, 01:21 PM UTC

    We are currently facing intermittent issue due to our third party service provider and we are working with our service partner to fix this issue.

  2. resolved May 02, 2023, 01:40 PM UTC

    Performance issues has been resolved. Services are running fine. We are closely monitoring it.

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