Freshworks CRM incident
Latency while accessing CRM due to ISP connectivity issue
Minor Vendor's status page →
Resolved after 1 hour 39 minutes, affecting Web app, on August 8, 2023.
The problem has been resolved by the ISP, and our application has returned to its usual state.
Affected components
Web app
Update timeline
- investigating Aug 08, 2023, 09:35 AM UTC
We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of CRM from specific networks. Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow
- resolved Aug 08, 2023, 11:14 AM UTC
The problem has been resolved by the ISP, and our application has returned to its usual state.
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