Freshworks CRM incident

Issue with the login Page.

Resolved after 33 minutes, affecting Web app, on September 18, 2023.

resolved Sep 18, 2023, 09:06 AM UTC

The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

Started
Sep 18, 2023, 08:33 AM UTC
Resolved
Sep 18, 2023, 09:06 AM UTC
Duration
33m
Detected by Pingoru
Sep 18, 2023, 08:33 AM UTC

Affected components

Web app

Update timeline

  1. investigating Sep 18, 2023, 08:33 AM UTC

    We are currently experiencing a downtime that is affecting login for agents in the accounts hosted on our EU data center. We have the right stakeholders on deck to have this addressed. Updates to follow.

  2. resolved Sep 18, 2023, 09:06 AM UTC

    The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

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