Resolved after 3 hours 55 minutes, affecting Chat, on November 3, 2023.
We have deployed a fix at 5:51 PM, and this issue should no longer occur for new incoming conversations. Our Engineering team is actively working on a solution for the conversations that were affected during the downtime.
Affected components
Update timeline
- investigating Nov 03, 2023, 08:25 AM UTC
We are observing performance degradation in displaying the conversations in the inbox filter views, our team is currently aware and investigating the same
- identified Nov 03, 2023, 10:46 AM UTC
Our Engineers have identified the issue and the estimated ETA to fix the issue is 2 hours from now
- resolved Nov 03, 2023, 12:21 PM UTC
We have deployed a fix at 5:51 PM, and this issue should no longer occur for new incoming conversations. Our Engineering team is actively working on a solution for the conversations that were affected during the downtime.
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