Freshworks CRM incident

Major Outage with Bots

Resolved after 1 hour 42 minutes, affecting Freddy AI Agent, on November 6, 2023.

monitoring Nov 06, 2023, 06:15 PM UTC

We have narrowed down the issue, and the fix has been deployed, we are currently monitoring the situation, will provide more information once available.

Started
Nov 06, 2023, 04:34 PM UTC
Resolved
Nov 06, 2023, 06:16 PM UTC
Duration
1h 42m
Detected by Pingoru
Nov 06, 2023, 04:34 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Nov 06, 2023, 04:34 PM UTC

    We are currently facing issue with bots and our brightest minds are working on it to resolve the issue.

  2. identified Nov 06, 2023, 05:45 PM UTC

    Our engineers have identified the problem, and we will keep you posted on the updates.

  3. monitoring Nov 06, 2023, 06:15 PM UTC

    We have narrowed down the issue, and the fix has been deployed, we are currently monitoring the situation, will provide more information once available.

  4. resolved Nov 06, 2023, 06:16 PM UTC

    We have resolved the issue and all our systems are back to operational.

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