Freshworks CRM incident

Issue with accessing to freshcaller

Resolved after 18 minutes, affecting Freshcaller, on March 18, 2024.

resolved Mar 18, 2024, 05:17 PM UTC

The issue with accessing Freshcaller is now fixed and services are back to normal. We are continuing to have this closely monitored.

Started
Mar 18, 2024, 04:59 PM UTC
Resolved
Mar 18, 2024, 05:17 PM UTC
Duration
18m
Detected by Pingoru
Mar 18, 2024, 04:59 PM UTC

Affected components

Freshcaller

Update timeline

  1. investigating Mar 18, 2024, 04:59 PM UTC

    Users may encounter difficulties accessing Freshcaller during this time. Our teams are actively working to resolve the issue, and we apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. resolved Mar 18, 2024, 05:17 PM UTC

    The issue with accessing Freshcaller is now fixed and services are back to normal. We are continuing to have this closely monitored.

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