Resolved after 1 hour 31 minutes, affecting Chat, on March 26, 2024.
Our systems have returned to normal, and real-time updates on the agent view are operating smoothly. We're closely monitoring the situation. Thank you for your patience.
Affected components
Update timeline
- investigating Mar 26, 2024, 02:33 PM UTC
We are encountering difficulties with real-time updates being displayed on the agent view within the inbox.
- investigating Mar 26, 2024, 03:51 PM UTC
Our brightest minds are working on the issue more, updates to follow
- identified Mar 26, 2024, 04:00 PM UTC
Our team has identified the specific problem and is actively working to resolve it. We appreciate your patience during this process.
- resolved Mar 26, 2024, 04:04 PM UTC
Our systems have returned to normal, and real-time updates on the agent view are operating smoothly. We're closely monitoring the situation. Thank you for your patience.
Your product runs on more than Freshworks CRM
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services