Freshworks CRM incident

Freshchat Inbox Malfunction

Resolved after 50 minutes, affecting Chat, on August 20, 2024.

investigating Aug 20, 2024, 12:24 AM UTC

The display of Inbox Conversations is not appearing correctly when they are assigned or resolved.

Started
Aug 20, 2024, 12:24 AM UTC
Resolved
Aug 20, 2024, 01:14 AM UTC
Duration
50m
Detected by Pingoru
Aug 20, 2024, 12:24 AM UTC

Affected components

Chat

Update timeline

  1. investigating Aug 20, 2024, 12:24 AM UTC

    The display of Inbox Conversations is not appearing correctly when they are assigned or resolved.

  2. resolved Aug 20, 2024, 01:14 AM UTC

    Issue with Inbox Conversations is resolved now and we are closely monitoring.

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