Freshworks CRM incident

Issue with the Contact Updates

Resolved after 11 hours 29 minutes, affecting Web app, on August 20, 2024.

resolved Aug 21, 2024, 09:45 AM UTC

The issues have been resolved, and all our services are working fine as expected.

Started
Aug 20, 2024, 10:16 PM UTC
Resolved
Aug 21, 2024, 09:45 AM UTC
Duration
11h 29m
Detected by Pingoru
Aug 20, 2024, 10:16 PM UTC

Affected components

Web app

Update timeline

  1. investigating Aug 20, 2024, 10:16 PM UTC

    Our internal systems detected an issue regarding contact creation/updating from feeder products due to an ongoing issue at our service provider. We are working on the same with high priority.

  2. investigating Aug 21, 2024, 07:30 AM UTC

    We are actively working with our cloud service provider to resolve the issue and will keep you informed.

  3. resolved Aug 21, 2024, 09:45 AM UTC

    The issues have been resolved, and all our services are working fine as expected.

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