Freshworks CRM incident

Issue with Sending Outgoing Messages Due to Instagram Outage

Minor Vendor's status page →

Resolved after 55 minutes, affecting Third Party Services and Third Party Services and 1 more, on September 6, 2024.

resolved Sep 06, 2024, 01:37 PM UTC

Issue has been resolved now. Outgoing Messages are now flowing to users without issues. We confirm that there is no message loss, all messages will be delivered to users.

Started
Sep 06, 2024, 12:42 PM UTC
Resolved
Sep 06, 2024, 01:37 PM UTC
Duration
55m
Detected by Pingoru
Sep 06, 2024, 12:42 PM UTC

Affected components

Third Party ServicesThird Party ServicesThird Party ServicesThird Party Services

Update timeline

  1. investigating Sep 06, 2024, 12:42 PM UTC

  2. resolved Sep 06, 2024, 01:37 PM UTC

    Issue has been resolved now. Outgoing Messages are now flowing to users without issues. We confirm that there is no message loss, all messages will be delivered to users.

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