Freshworks CRM incident
Failure in sending outgoing messages via Facebook and Instagram due to meta outage.
Resolved after 1 hour 14 minutes, affecting Chat and Freddy AI Agent and 1 more, on October 17, 2024.
We have experienced failures in sending outgoing messages via Facebook and Instagram due to a meta outage. For Standalone and omni customers , the messages sent during the window will not be delivered. For CRM accounts, the messages will be sent with a delay.
Affected components
Update timeline
- investigating Oct 17, 2024, 05:01 AM UTC
We have experienced failures in sending outgoing messages via Facebook and Instagram due to a meta outage. For Standalone and omni customers , the messages sent during the window will not be delivered. For CRM accounts, the messages will be sent with a delay.
- resolved Oct 17, 2024, 06:15 AM UTC
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